FAQ

We’ve put together answers to the most common questions we get. If you need more information, feel free to get in touch with us!

1. How long will it take to receive my order?

2. Do you ship to international locations?

3. What are the shipping costs?

Standard shipping is free.
Express shipping costs $25, but it’s free for orders above $450.

4. When will my order be processed?

Your order will typically be processed within 1-2 business days, excluding weekends and holidays.

5. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number to follow your package’s journey.

6. What packaging will my order come in?

All items are carefully packaged in authentic packaging, including the box, dust bag, receipt, card, ribbons, and shopping bag.

7. How do I make a payment for my order?

After placing your order, we’ll confirm product availability and send a payment link to your email and WhatsAppfor you to complete your purchase.

8. Which payment methods can I use?

9. Is my payment information secure?

Yes, we use advanced encryption to ensure your payment details are secure. All payments are processed through trusted gateways.

10. In which currency will I be charged?

All prices are displayed in USD. Your final charge will be converted to your local currency based on your payment method.

11. Will I get an order confirmation?

Yes, you’ll receive an order confirmation email once your payment is processed successfully.

12. What should I do if there’s an issue with my payment?

If you experience any issues, please check your payment details. If the problem persists, contact our support team for assistance.

13. What’s your return and exchange policy?

We accept returns and exchanges within 14 days of delivery, as long as the item is unused and in its original packaging.

14. How do I initiate a return or exchange?

Simply contact our customer service team with your order information, and they will assist you with the return or exchange process.

15. Are there any items that cannot be returned or exchanged?

Sale items and personalized products are not eligible for returns or exchanges.

16. Do you offer discounts?

Yes, discounts are automatically applied at checkout based on your order total:
- 5% off on orders over $200
- 10% off on orders over $400

If you still have questions or need assistance, feel free to reach out to our customer support team. We're here to help!